4/09/2020

2020 IRCTC Counter Ticket Cancellation Online Policies Rules Charges

Counter Train Ticket Cancellation: Indian Railway is the back bone of Indian Transport system and always take passenger friendly initiatives, now made another comfortable and convenient step in ticket cancellation/refund section.


counter ticket cancellation online
Most of the passengers are likely to travel in Indian Railway due to low cost, affordable and comfortable Journey.

As everyone aware about COVID-19 Coronavirus pandemic. It spread all over the globe. To control the overcrowding situation at railway booking counter Indian Railways has relaxed train ticket cancellation rules.

Indian Railway published a press release for relaxation of train journey between 21st March to 21st June. Railway official has advised all passengers to avoid travel and sudden crowding of trains or the refund counters in view of rising COVID-19 cases in the country.

To tackle such situation Indian Railway has a provision to counter train ticket cancellation online. Each passenger can cancel our Counter tickets through IRCTC Website and Railway Inquiry 139 from home without violating government rules during lockdown.


Counter Train Ticket Cancellation Online Procedure

  • Visit IRCTC Official Website without any login for cancellation of PRS counters Ticket.
  • Visit by https://www.operations.irctc.co.in/ctcan/SystemTktCanLogin.jsf# link
  • Enter PNR Number, Train number along with Captcha.
  • Select check box to confirm that rules and procedure are read.
  • After click on submit an OTP will be sent on mobile number given at the time of booking, enter the received OTP and click submit.
  • After the OTP is validated PNR details will be displayed on the screen.
  • After verifying the details Click on ‘Cancel Ticket’ for full cancellation. 
  • Refund amount due will be displayed on the screen.
  • An SMS will be sent with PNR and refund details. (Your PNR xxxxxxxxxx has been cancelled). Collect refund amt XXXX from journey commencing station or nearby satellite PRS locations. 
  • For tickets cancelled (including return journey tickets) before 24 hours of scheduled train departure time:
  • Refund of fare as permissible can be collected on submission of original PRS counter ticket from any PRS counter of Indian Railways upto 4 hours before the scheduled departure time of the train in case of confirmed tickets and upto thirty minutes before the scheduled departure time of train in case of RAC/waitlisted tickets.
  • For tickets cancelled (including return journey tickets) between 24 hours and upto 4 hours for the confirmed tickets and upto thirty minutes for RAC/waitlisted tickets before the scheduled departure time: 
  • Refund of cancelled PRS counter tickets through IRCTC website or 139 at present is permitted only at the journey commencing station or nearby satellite PRS locations by surrendering original journey ticket. 
  • Please check the convenience of collecting refund from journey commencing station before cancelling your ticket
  • During first two hours of the opening of PRS counters on the next day for the tickets for the trains whose scheduled departure as under: - time is between 1801 hours and 0600 hours.
  • Upto 4 hours after the scheduled departure of the train during the working hours of PRS counters/current counters/special counters where cancellation is permitted round the clock on the tickets for the trains whose scheduled departure time is between 0601 hours and 1800 hours.

Counter Ticket Cancellation Charges (New) 

If a confirmed Counter Ticket is cancelled more than 48 hrs before the scheduled departure of the train, flat cancellation charges shall be deducted as list is given below. Check out
counter train ticket cancellation online
Counter Train Ticket Cancellation Online



CLASS OF TRAVEL CANCELLATION FEE PER PASSENGER
AC First Class and Executive Class Rs 240/- + GST
AC IInd Tier and First Class Rs 200/- + GST
AC-IIIrd Tier, AC Chair Car, and AC-III (Economy) Rs 180/- + GST
Sleeper Class (SL) Rs 120/- + GST
Second Class Rs 60/- + GST

Indian Railway Counter Ticket Cancellation Rules

This may be applicable only in case valid mobile number has been given at the time of booking.

Cancellation of tickets and refund of fare may be permitted for PRS counter tickets in normal circumstances only and not in case of late running of trains/cancellation of train etc.

Online cancellation shall be permitted only upto 4 hours before the scheduled departure of the train if ticket is fully confirmed.

Online cancellation shall be permitted only upto 30 minutes before the scheduled departure of the train if ticket is RAC/Waiting-list.

For tickets cancelled (including return journey tickets) before 24 hours of scheduled train departure time:

Refund of fare as permissible can be collected on submission of original PRS counter ticket from any PRS counter of Indian Railways upto 4 hours before the scheduled departure time of the train in case of confirmed tickets and upto thirty minutes before the scheduled departure time of train in case of RAC/waitlisted tickets.

For tickets cancelled (including return journey tickets) between 24 hours and upto 4 hours for the confirmed tickets and upto thirty minutes for RAC/waitlisted tickets before the scheduled departure time: Refund of cancelled PRS counter tickets through IRCTC website or 139 at present is permitted only at the journey commencing station or nearby satellite PRS locations by surrendering original journey ticket. Please check the convenience of collecting refund from journey commencing station before cancelling your ticket

During first two hours of the opening of PRS counters on the next day for the tickets for the trains whose scheduled departure as under:- time is (i) between 1801 hours and 0600 hours.

Upto 4 hours after the scheduled departure of the train during the working hours of PRS counters/current counters/special counters where cancellation is permitted round the clock on the tickets for the trains whose scheduled departure time is (i) between 0601 hours and 1800 hours.

Passenger details (Viz.name, age, gender, booking status, current status) and journey details will be displayed on the website.

Once the passenger confirms full cancellation of PNR will be done and PNR will be marked as Cancelled but not refunded in the system. Seat/berth will be released. Refund amount due will also be displayed to the passenger on website
All the privilege/duty pass/PTOs/complimentary pass tickets may be allowed to be cancelled through website. In the case of pass zero refund is permissible however, for validity of the pass for fresh booking the passenger shall approach the counter to get the pass re-validated by marking the same cancelled against the earlier booked tickets as per prescribed rule.

PTO’s tickets are issued on 1/3rd of the total basic fares and normal cancellation charge is applicable in these tickets also. Therefore in many cases ticket value on PTOs is less than the cancellation charges therefore passengers may or may not cancel the tickets therefore cancellation across IRCTC website may be allowed in the case of PTOs also.



Railway Ticket Cancellation Charges and Refund on Confirmed Ticket

Duration: Deduction per passenger
48 hours before departure of train Rupees Rs 120/-
12 hours before departure of train 25% of base fare subject to minimum Rupees Rs 120/-
4 hours or chart preparation (which ever is earlier) before departure of train 50% of base fare subject to minimum Rupees Rs 120/-
4 hours or chart preparation (which ever is earlier) till departure of trains No Refund
After Train Departure No Refund

Govt Refund Rules for PRS Counter Tickets in Rise of Covid -19 


  • Indian Railways relaxes Refund Rules for PRS counter generated tickets. 
  • All rules for e-ticket remain same as passenger does not need to come to Station for refund of ticket. This relaxation is for journey period from 21st March - 15 April 2020. 
  • CASE 1- Train cancelled by Railways for journey period 21 March - 15 April 2020. 
  • Refund across counter can be taken on submission of Ticket upto 45 days from date of journey. (Instead of extant rule of 3hours/72 hours). 
  • CASE 2: Train NOT cancelled. Passenger does NOT want to perform journey. 
  • TDR ( Ticket Deposit Receipt) can be filed within 30 days from date of journey at the station. (Instead of extant rule of 3 days) TDR can be submitted to CCO/ CCM Claims office for getting the refund with 60 days of filing of TDR subject to verification from Train chart. (Instead of extant rule of 10 days) 
  • For passengers who want cancel ticket through 139 can get refund across the counter within 30 days from date of journey. (Instead of extant rule of upto scheduled departure of the train.)


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